North Star Opinion Research conducted a national telephone survey of 300 owners of independent pharmacies, asking about changes since the beginning of the year in light of the Walgreens contract dispute. The results show that over two-thirds of the independent pharmacists with a Walgreens in their area have seen former Walgreens’ customers filling prescriptions in their pharmacies. These pharmacists say former Walgreens’ customers are more satisfied by a wide margin, and by a two-to-one margin they say independent pharmacies have benefited from the contract dispute. Finally, independent pharmacists are nearly unanimous in saying that pharmacy customers in their area have adequate access to pharmacies.

More detailed results from the survey include:

  1. Seventy percent of the independent pharmacists with a Walgreens in their area have seen former Walgreens’ customers start filling prescriptions at their pharmacy in the last few months. These pharmacists say they have seen former Walgreens’ customers start filling prescriptions in their pharmacy by a 70 to 23 percent margin.
  2. Three-fifths of the independent pharmacists with a Walgreens in their area say former Walgreens’ customers are more satisfied with their new pharmacies. By a 59 to 2 percent margin, independent pharmacists with a Walgreens in their area say former Walgreens’ customers are more satisfied with their new pharmacies (13 percent say they are just as satisfied and 25 percent do not know).
  3. Independent pharmacists say they have benefited from the Walgreens contract dispute by a two-to-one margin. These pharmacists say independent pharmacies have benefited by a 50 to 24 percent margin, including a 57 to 22 percent margin among independent pharmacists with a Walgreens in their area.
  4. Nearly all independent pharmacists say pharmacy customers have adequate access to pharmacies in their area. Independent pharmacists say customers in their area have adequate access to pharmacies by a 98 to 2 percent margin overall, including a 99 to 1 percent margin among pharmacists with a Walgreens in their area.

View the complete report.