Q: Registration Substitutions

• Registration slots are non-transferable from one company to another; however, substitutions within companies are welcome in advance of conference. Please email Shelly O’Neill if you would like to make a registration substitution.

Q: Registration Cancellation Policy

• Registration cancellations received in writing will be accepted up until January 27, 2023 for a full refund. Cancellations after January 27 and “no shows” will not be refunded.

Q: Meeting Only and Single Day Registrations

• Only one registration type is offered. All registrations are considered “full access.” We do not offer registrations for private meeting room access or single day.

Q: Early Departure Fee

• If a hotel guest checks out prior to the reserved checkout date, the hotel will add an early departure checkout fee to the individuals account (equal to one night’s room plus tax). Guests wishing to avoid an early checkout fee should advise PCMA and the hotel at or before check-in of any change in planned length of stay

Q: Hotel Reservation Cancellation policy

• Cancellation requests must be received in writing on or before January 27 in order to avoid forfeiting the hotel deposit. Failure to arrive on your scheduled arrival date will result in the cancellation of remaining reserved room nights.

Q: Hotel Deposits

• All reservations that are two nights or more require a two-night room deposit. This deposit will be applied to the first two nights of stay and charged approx. 30 days prior to arrival to the card provided when making the reservation. If the reservation is only for one night, deposit will be for one night. Hotel deposits are non-refundable.

Q: Parking

• Valet Parking: JW Marriott or Ritz Carlton – $40
• Daily Self-Parking: JW Marriott only – $30
• Overnight Self-Parking: JW Marriott only – $30

Q: Airport

• The Orlando International Airport (MCO) is about 10 miles and 25 minutes from the Grande Lakes hotels. Ubers and taxis pick up at the airport terminals.
• Mears Transportation is the hotel’s preferred car service and can be arranged in advance by calling the concierge to assist you with transportation reservations: The Ritz-Carlton (407) 206-2400, JW Marriott (407) 206-2300.

Q: Security Policy

• In order to provide a secure environment, conference participants MUST wear name badges when attending all conference functions, including sessions, meals, evening receptions, and private meetings in member and sponsor meeting room facilities. Security will monitor entrances to all conference functions. Please do not misplace or forget badges, as duplicates will not be provided.

Q: Attire

• Attire is generally business casual although we encourage attendees to monitor weather forecasts and dress appropriately.

Q: Where are the private meeting rooms located?

• The meeting rooms are located in the JW Marriott Grande Lakes and the Ritz Carlton Orlando Grande Lakes Conference Center. The rooms are all within about a 10-minute walk of each other.

Q: Member Company Webinars

• We will release recorded Member Company Webinars in February on the Industry Relations Hub website. We are hopeful that all attendees will watch the Member Company Webinars before arriving on-site at the conference.